We’re Hiring: Housekeeping Manager

Position: Housekeeping Manager
Remuneration: Negotiable DoE
Location: Skukuza, Kruger National Park
Job level: Snr
Type: Permanent
Company: Kruger Shalati and Kruger Station Public areas

Kruger Shalati would like to announce a new vacant position in the capacity of Housekeeping Manager.

Are you passionate about service excellence, team leadership, and luxury hospitality? We are looking for a Housekeeping Manager to join our dynamic team and uphold the highest standards in housekeeping and guest service.

Tasks (include but not limited to):

  • Lead and manage the daily operations of the housekeeping department.
  • Supervise, train, and motivate housekeeping and laundry staff to maintain 5-star standards.
  • Develop and implement housekeeping systems, processes, and SOPs.
  • Maintain the cleanliness and presentation of guest rooms, public areas, and back-of-house facilities.
  • Manage inventory of cleaning supplies, linen, and amenities.
  • Monitor and control department budgets, expenses, and cost-effective practices.
  • Ensure all housekeeping activities comply with hygiene, health, and safety regulations.
  • Respond to guest requests, feedback, and complaints in a prompt and professional manner.
  • Coordinate with maintenance and other departments to ensure timely room readiness.
  • Conduct regular inspections and quality control checks across all areas.
  • Maintain a strong working relationship with other departments to ensure effective lodge operations.
  • Report and follow up on maintenance issues or hazards.
  • Support and enforce security procedures, including guest property and room access protocols.
  • Uphold and reflect the values, vision, and standards of Kruger Shalati

Education:

  • Grade 12 or equivalent
  • A Diploma in Accommodation Services, Hospitality, or Hotel Management is advantageous

Work Experience:

  • At least 3 years of experience in a similar management position within a 4/5-star hotel or lodge environment
  • Familiar with all housekeeping duties, procedures, and systems
  • Experience managing and leading a diverse team
  • Proficiency in Microsoft Office (Word, Excel, and Email)
  • Working knowledge of housekeeping management systems or PMS is advantageous
  • Third language is beneficial

Other Requirements

  • Friendly, approachable, and service-orientated
  • Strong leadership and people management skills
  • Reliable, responsible, and dependable
  • Excellent communication and interpersonal skills
  • Attention to detail and high standards of cleanliness
  • Ability to multitask and work under pressure
  • Proactive and solutions-focused
  • Strong organizational and time-management abilities

Internal Application

Employees who will be considered for a position:

We’ll consider employees who apply to our job postings if they:

  • Meet each position’s minimum criteria. (Previous experience in Housekeeping Management) 
  • Perform their current jobs satisfactorily.
  • Have held their current position for at least 6 Months. 
  • Were not subjected to disciplinary action in the past 6 months.

Procedure: 

We’ll follow this procedure to post jobs internally:

  • HR posts the job and communicates the listing immediately to employees which will have a closing submission date 
  • HR receive and evaluate internal applications, checking employee performance records if needed.
  • HR will inform all internal candidates about the status of their application.
  • No employee is guaranteed place due to requirements and Shalati Recruitment policy. 

To apply for the position, please submit your updated CV with the completed application form to HR office.

Failure to submit all requested information will disqualify your application.

Closing date for application is 11 May 2025.

External Application

To apply for the position, please forward a motivational letter, and an updated CV with a picture of yourself to jobs@krugershalati.com. Please indicate if you are a Skukuza land claimant with the group name and group number.

**Please note that only successful candidates will be contacted. Should you not hear from us within 21 working days – please consider your application unsuccessful. Kruger Shalati reserves the right not to fill the position, to postpone or re-advertise the role. Preference will be given to Kruger Land claim beneficiaries.

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